Question 1

Why is easyplant the best choice?

Accepted Answer

easyplant allows anyone to grow plants no matter their skillset or busy lifestyle. You don't need to worry about watering your plant correctly, easyplant does all that guesswork for you. easyplants live 6x longer than regular plants (under amateur care) and are the most convenient, low-maintenance plants you'll find.

Question 2

How does easyplant work?

Accepted Answer

easyplant is a patented solution to simplify plant care. Each easyplant has a hidden water reservoir that only needs to be filled when it empties, about once a month. With our technology, water is carried from the reservoir to the bottom layer of soil - directly to the root. The watering system regulates the amount of water your plant needs, ensuring that it always has the perfect amount of water to keep it happy and healthy.

Question 3

What are the sizes of easyplant pots?

Accepted Answer

easyplant pots are available in four general sizes—small, medium, large, and huge—but actual dimensions vary slightly by model:Small – Ceramic Amber: 5.66'' diameter × 5.28'' heightSmall – Ceramic Yoko: 5.2'' diameter × 5.2'' heightSmall – Yoko: 5.12'' diameter × 5.16'' heightMedium – Ceramic Amber: 7.05'' diameter × 6.26'' heightMedium – Ceramic Monet: 7.76'' diameter × 5.94'' heightMedium – Ceramic Era: 7.69'' diameter × 6.93'' heightLarge / Huge – Agatha: 11.13'' diameter × 10.04'' height

Question 4

What is the easyplant pot made of?

Accepted Answer

Our small and medium self-watering pots are made from either premium European ceramic or a high-quality propylene blend, depending on the pot model. Our large and huge self-watering pots are crafted exclusively from the same durable propylene blend. We offer a beautiful selection of colors and shapes to complement any interior. Inside each pot is a state-of-the-art watering system that delivers water directly to the roots - helping your plant thrive and live up to six times longer than the average houseplant.

Question 5

Will my easyplant look the same as the website photos?

Accepted Answer

Plants are living things, so slight differences in size, color, or texture from the website photos are natural. Rest assured, your plant will be healthy, beautiful, and match the size range described.&nbsp;&nbsp;

Question 6

Where do you grow your plants?

Accepted Answer

Our plants are grown across the United States to enable us to ship to you as soon as possible. We inspect every plant that leaves our facilities to meet the highest standards, so you can rest assured that you're receiving the healthiest plant possible.

Question 7

Can I buy just the pot?

Accepted Answer

We use a unique soil mix tailored to our plants and the self-watering system. This ensures your plant has the ideal conditions, helping it thrive. While we understand your interest in ordering just the pot, it's not an option we can offer.

Question 8

My plant arrived - what do I do now?

Accepted Answer

When your plant arrives, unbox it and take a look at the instruction card. It has everything you need, from watering tips to plant care and lighting suggestions. Place it in a spot with the right light, fill the water reservoir with lukewarm water, and avoid moving it for at least two weeks. Your plant may drop a few leaves or look a little stressed as it adjusts to its new home – this is completely normal.

Question 9

Where can I learn more about my plant?

Accepted Answer

You can read about your easyplant and its needs in our plant care library.

Question 10

My plant is unhealthy - what's wrong?

Accepted Answer

The first thing to consider is how long ago your easyplant arrived. If you notice a few yellow or brown leaves or droopiness in the first few days after receiving it, that's perfectly normal. Give it some time to adjust and acclimate. If it's been longer than two weeks and your plant isn't doing well, check your plant care card (or find it on our plant care blog) to ensure that your plant is in its optimal lighting condition and move it accordingly. If it still looks distressed, we have a team of dedicated plant experts ready to help you get your plant back on track. You can chat with us directly on the easyplant website or at hi@easyplant.com.

Question 11

How often should I fill the water reservoir?

Accepted Answer

The easiest way to schedule watering is to set a monthly reminder on your phone. Before refilling the reservoir, check that the reservoir's empty and the soil is dry. To check if the soil is dry enough for a refill, insert your finger or any small stick (like a chopstick) 2 inches deep into the soil and see that it comes out dry.
We do not recommend keeping the reservoir full at all times. To keep your plant's roots healthy, the soil must dry out between waterings.

Question 12

When do I need to repot my plant?

Accepted Answer

We’re excited to announce that easyplant now has official repotting kits for small and medium easyplants! It’s only generally necessary to repot your easyplant after 18 months but you can learn more about repotting kits and when you may need one here.

Question 13

Can I keep my easyplant outdoors?

Accepted Answer

We do not recommend keeping your easyplant outdoors, as our watering system was designed to sustain your easyplant's healthy growth indoors.

Question 14

Can I order easyplant as a gift?

Accepted Answer

Absolutely! We even have a free gift note you can personalize and send with your gift. Just tick the 'add gift note' box in your cart, and write a heartfelt message. We'll print the personalized note and send it with their easyplant to the address you provide, along with our regular easyplant care instructions. We won't include pricing information with their package.

Question 15

Do you offer gift cards?

Accepted Answer

We have digital gift cards available for you here. You can choose between different designs, add a personal message, and even choose the date you'd like us to email it to them. This way, they can choose the perfect easyplant for their homes themselves.

Question 16

What payments do you accept?

Accepted Answer

We accept all major credit cards, along with Google Pay, Shop Pay, Amazon Pay, and PayPal.

Question 17

Do you have a replacement policy?

Accepted Answer

We have a 90-day guarantee for plant health.

Your plant's health is the most important thing to us. To ensure your
  easyplants thrive, we offer personal guidance and assistance via our dedicated
  plant-expert
  support. If your plant shows signs of stress, please get in touch with us and send a
  photo of the issue. We'll try our best to help and guide you on how to recover
  your plant. If the problem is beyond recovery, your plant is guaranteed by our
  policy for the first 90 days - we will send a replacement easyplant or refund
  the plant in full.

Please note that, like all natural things, plants can have minor blemishes or
  imperfections - that is what makes them unique. It is normal for plants to
  experience some stress or shed leaves after being shipped, and it may take
  time for them to adjust to their new surroundings. These issues are outside
  the refund policy as they can be easily remedied.

Question 18

1-Year Extended Guarantee

Accepted Answer

Enjoy a 12-Month Extended Guarantee for Your easyplant!&nbsp;We’re excited to offer you even more peace of mind with our 12-Month Extended Guarantee, in addition to our standard 90-day plant health guarantee.Here’s how it works:Extended Coverage: After the initial 90 days, your easyplant will be protected for an additional 9 months.Flexible Pricing: The cost of the Extended Guarantee varies based on the size of your plant and is available for each plant individually.For more information and full details you can read more here

Question 19

My easyplant arrived damaged - what should I do?

Accepted Answer

Let us know so we can help you out! You can email us by sending a message to hi@easyplant.com or chatting with us directly by visiting our website and clicking on the brown chat bubble in the bottom-right corner of the page. You'll be able to send us a message directly from there.

Question 20

How do you ship live plants?

Accepted Answer

Our top priority is ensuring your plant arrives happy and healthy at your door. Our unique and innovative packaging is designed to withstand shipping mishaps and weather conditions. If there's ever any trouble, we're here to help! You can chat with us or email us directly at hi@easyplant.com, and we'll make it right.

Question 21

Can easyplant cause allergies?

Accepted Answer

Some people can be allergic to certain types of plants. easyplant does not take responsibility in case of an allergic reaction.

Question 22

Do you take any shipping precautions during the winter?

Accepted Answer

Yes, we do. Since we ship live plants, we constantly monitor the weather both at the plant's final destination and en route. If we anticipate temperatures below freezing, we apply a $6 fee per plant to cover the cost of our custom-engineered winter packaging. This packaging includes thermal insulation and heat packs that help regulate the temperature inside the box and ensure your plant’s safe arrival no matter the weather.

Question 23

Where do you ship to?

Accepted Answer

For now, we ship to locations in the 48 contiguous United States, and we hope to be able to ship to more locations soon!

Question 24

When will my easyplant arrive?

Accepted Answer

Once you place your order, your plant will arrive at your doorstep in 5-9 business days. We'll send a tracking link directly to the email address you used to place your order as soon as your plant leaves our facility. ֿDelivery may be delayed due to weather conditions, and we will notify you by email.

Question 25

Do I need to be home to receive my package?

Accepted Answer

Nope! No worries - the delivery driver will do their best to find a safe place to leave your package, but if they can't, they'll try the next day again.

Question 26

Still have questions?

Accepted Answer

We’re here to help! You can contact our customer service team 7:00 am to 11:59 pm (EST), 7 days a week. Reach out at hi@easyplant.com or chat with us by clicking the chat bubble in the bottom-right corner of our website. We’ll get back to you as quickly as possible.

FAQ